Top Frequently Asked Questions
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How do I know if I’m a winner?
If you have won a prize, you will be notified via email within 30 days of the competition closing date and your details will be displayed on the Winners Wall of Fame as initial and surname only e.g. S. Smith.
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Why am I unable to register?
You can register via the button in the top right of the menu or using the form on the competition pages.
When registering, if you receive the message ‘This email address is already registered’ then this means that this address is already tied to an account. This could be an old account that you have created and forgotten about or deactivated. In this instance, all you need to do is log in or visit the Forgotten Your Password area to reset your password.
If you are registering for the first time and the address finder does not find your address, then please use our contact form. -
Why haven't I received my prize?
The prize sponsor is responsible for delivering your prize to you. Please allow up to 30 days for the delivery of prizes from when the competition ended. If, after 30 days, you still have not received your prize you can contact the prize sponsor whose email address can be found in the footer of the email notifying you of your win
Please be sure to check your junk folder to see if the prize sponsor has contacted you regarding your prize. -
Why am I not receiving the newsletter?
The biggest culprit for not receiving emails is that your email provider filters incoming emails to reduce unwanted emails in your inbox this means emails often tend to go straight into your junk folder without you even realising meaning you could potentially be missing out on our exclusive competitions and being notified of a win.
Have a look at our blog post on how to add us to your safe-senders list to prevent this from happening - How to add emails to the safe-senders list
If you have already done this and still not receiving our emails, fill in our contact form and we can investigate why this is. -
Can I enter the same Competition across different magazines?
Yes, you can enter the same competition across different magazines and each one will count as a separate entry per day.
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How do I update my address?
To update your address, log in to your account and visit the 'Account Details' section. On here, scroll down and you will see the address boxes where you can place the new address. Then click 'Update Details'
If you are either filling in the registration form or updating your address on the account page and the address you are using cannot be found, please use our contact form and include the new house number/name and the postcode. -
I have recently moved house and not updated my home address and I've won a prize, what do I do?
As stated in our terms and conditions, it is your responsibility to make sure that all your account details are up to date when entering our online competitions. You can update this in the account details section when you are logged in.
You can get in touch with the prize sponsor to see if you can amend this if they haven't sent out the prize. The prize sponsor’s email address can be found in the footer of the email notifying you of your win. If the prize has already been sent out, then they do not need to provide another prize. -
The competition has recently ended, and the winners haven’t been uploaded, why is this?
The prize sponsor is given 30 days to claim the winner/s and get the prize/s sent out from the competition end date, this is stated within our rules of play. As soon as they call up, we upload the initial of the first name and full last name of the winner/s onto the winners' page. It is more than likely the prize sponsor is still within 30 days.
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Why are my login details not working?
Before anything you should be aware that
- The password field is case-sensitive
- Your email should be the email that you registered with
If you are still having trouble with this, then please visit our Forgotten your Password area. After entering your email address and clicking the ‘Submit’ button you should receive an email allowing you to change your password.
Please also remember to check your junk folder in case the reset password email has gone there. -
Why are ads not showing for me to enter a competition?
Google Chrome has started to automatically add an ad blocker to your browser. This will stop ads from appearing. To turn this off, follow this guide: Disable Chrome Ad Blocker
If you are not using Chrome and you are having this issue, it may be that you have a third-party ad blocker plugin which again stops ads from showing. To turn this off, head to your browser settings, then go to plugins/extensions and find the ad blocker and click remove from browser.
If you are still having trouble seeing our ads, then fill out this form and state the browser and device you are using. -
How do I enter the mystery prize draw?
To be entered into the Mystery Prize Giveaway, you need to share an image of the prize you have won across one social media platform!
To be entered more than once post on two social platforms… or even post on all three to be entered three times. Find the bonus entries below
Facebook: Like/follow our page and then 'Create a post' on our page telling us what you have won and the site you have won it on. Share an image and use this hashtag #Giveawaytreasures. For a bonus entry share our most recent post
Instagram: Follow us and post an image of your prize tagging @GiveawayTreasures. Don't forget to hashtag #giveawaytreasures and tell us the site you won the prize on. For a bonus entry share one of our latest posts to your story
Twitter: Follow us and tweet an image of your prize using @Giveawaytreas. Please tell us what magazine title you won the prize on. For a bonus entry retweet one of our latest posts
For an extra entry write a review on our Facebook page
Please remember to tag us in any social media posts about your prize - use #GiveawayTreasures to grab our attention! Don’t forget to be following our socials to be entered. -
Where are the Puzzles so I can input my answers?
The puzzles can be found here - https://staging.comps.prima.dmri.co.uk/puzzles.php
Alternatively, if you go to the main competition page, you will see the different types of competitions run on Prima Competitions, puzzles is one of the options that you can select. You will be taken to a page that displays the covers of the magazines that are currently accepting puzzle entries. Click on the cover of the magazine you want, and you will go to the page where you can submit your answers. -
How do I complete the puzzle entry?
Once you have filled in your answers, click the Go for it! button. You may be asked to answer a couple of special offer questions and submit your entry. You must answer these to complete your entry.
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Do I have the same chance of winning entering online as I do the other entry methods?
Yes, you have. We have a fully audited process where all methods of entering are randomly selected once the entry deadline has passed.
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How do I know if I’ve won a puzzle prize?
A list of winners will be available by writing into the publisher of the magazine or website at the Promoter’s address no earlier than six weeks, unless otherwise stated, after the close of the competition. Only the surname and county of the winners will be disclosed.
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Why haven’t I received my puzzle prize?
If you have not yet received your puzzle prize, you will need to contact Life Death Prizes directly as they send out the prizes for the puzzles. The address you need to contact is tracey.hartfield@futurenet.com
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Haven’t found your Question/s?
You can simply submit a ticket using our contact form.